Support
Questions, answered.
A few things people ask before they listen. If your question isn't here, we're a short email away.
FLAC (Free Lossless Audio Codec) compresses audio without throwing any data away — unpack it and you get back the exact original samples, bit for bit. That makes it the format of choice for archival-quality libraries.
Kord is built around local FLAC because it's the most honest way to store and play music you own: full fidelity, no subscription, no streaming compression.
Bit-perfect means the samples in your file reach your DAC unchanged — no resampling, no system volume mixing, no hidden equalization or loudness processing in the path.
Many players quietly resample everything to one rate to keep the OS happy. Kord switches the output to match each file and hands the bits over untouched, so you hear the master, not a re-render of it.
Kord is a native Swift app for iPhone (iOS 17 and later) and macOS (14 Sonoma and later). It's a universal purchase — buy it once and use it on both.
Most of the app is shared code, with platform-specific tuning for the audio engine so each device gets the cleanest possible output path.
No. Kord plays the music already on your device. There's no streaming catalog and no monthly fee — it's a player for your own library, not a service.
Kord is still in private development, so there's no public build yet. The best way to be first is the waitlist — we'll email you a download link the day it launches.
Still stuck?
Talk to a human.
We read everything. Questions, bug reports, feature wishes, or just to say your DAC sounds great — send it over.
Replace with your real support address before launch.